Refund Policy

We stand behind the quality of Viatapass. If the service doesn't work as described or you experience technical issues that prevent you from using your package, we want to make it right.

Refunds may be granted for the following reasons:

• Technical issues — the service is unusable due to bugs or downtime
• Service not as described — features significantly differ from what was advertised
• Accidental purchase — duplicate or unintended transaction (within 24 hours)
• Unauthorized charge — fraud or charge without your consent

Refunds are generally not available in these cases:

• Visa application was refused by immigration authorities
• You changed your mind after using the service substantially
• You provided incorrect or incomplete information that affected results
• The package access period has expired
• You violated our Terms of Service

To request a refund, email us at founder@viatapass.com with:

• Your account email address
• Date of purchase and package name
• Order/receipt number (if available)
• Reason for the refund request

We will review your request and respond within 5 business days. Approved refunds are processed back to your original payment method within 5-10 business days (timing depends on your bank/card issuer).

In some cases, we may offer a partial refund or service credit instead of a full refund — for example, if you've used part of the service but encountered significant issues mid-way.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Most disputes can be resolved quickly through direct communication.

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution.

Refunds are issued in the same currency as the original purchase (Thai Baht). Any currency conversion fees charged by your bank are not refundable by Viatapass.

We may update this Refund Policy from time to time. Changes will not apply retroactively to purchases made before the update.