Support
Frequently asked questions.
Does Viatapass submit my visa application?+
No. Viatapass helps you prepare. Submission is always done by you, through the official immigration website.
Is Viatapass legal advice?+
No. Viatapass provides AI-assisted preparation guidance. For complex cases, consult a licensed immigration adviser.
Which countries are supported?+
New Zealand, Australia, and the Schengen Area. We're expanding coverage.
What visa types are supported?+
Tourist, Student, Work, Partner/Marriage, Family/Dependent, and Working Holiday.
What payment methods?+
Credit/debit cards, Apple Pay, Google Pay — handled securely via Stripe.
Will my documents be safe?+
Yes. All documents are stored in encrypted Supabase Storage with row-level security. You can delete them any time.
What happens after my package expires?+
Your data remains available read-only. Renew or upgrade to regain AI features.
Can I get a refund?+
We offer refunds within 7 days of purchase if you haven't used AI features. Contact support@viatapass.app.